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Dynamics 365
Customer Engagement Apps

Enable deeper customer insights.
Support stronger relationships.

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Amplify customer relationships with Dynamics 365

Today, buying decisions are made by teams, and most buyers perform research online before contacting a salesperson. Understanding customers’ needs and preferences is therefore critical to creating personalized marketing content, holding useful sales conversations, and crafting positive brand experiences.

With advanced CRM platforms such as Dynamics 365Sales, you can help your customers gain deeper insights into their customers’ needs, reduce costs, increase marketing and sales ROI and keep pace with the changing market.

Customer expectations have increased

  • Customers expect a personalized experience

  • Customers expect online, self-service options

  • Brand experience impacts customers’ decision to return or renew*

*2022 Business Applications Launch

Key Capabilities

Strengthen relationships with customers, take actions based on insights, and streamline sales cycles. Start selling at scale

Customer Service
Deliver exceptional customer service on any channel, personalize customer experiences, and automatically assign requests to the most suitable agent. Make loyal customers.

Create impactful multi-channel marketing campaigns with integrated tools for email, web forms and real-time customer journey orchestration. Turn prospects into business relationships.

Field Service
Better manage resource assignments and monitor equipment remotely. Manage activity with a central view for product usage, issues, and repair history. Connect the operations that matter.

Dynamics 365 Guides provides on-the-job guidance through augmented reality (AR) devices, accelerating employee training time, enhancing productivity, and increasing operational efficiency through data.

Viva Sales
Viva Sales combines CRM, Microsoft 365, Teams and AI to streamline the sales experience. By bringing everything sellers need into one place – including tools, information, and context – salespeople can spend more time with customers, enrich their engagements and generate more revenue for their organization.

Go beyond the traditional productivity applications.
Start with Dynamics 365 Sales and grow into new workloads.

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Interested in reselling Dynamics 365 Sales, but unsure where to start?

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Accelerate customers acquisition and opportunities through a P2P partnership

Ingram Micro Cloud is helping more Dynamics 365 CRM partners bring their solutions and services up to speed.

Peter Wolf
Founder and President | Azamba