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Customer Engagement Apps
Enable deeper customer insights.
Support stronger relationships.
Amplify Customer Relationships with Dynamics 365
Today, buying decisions are made by teams, and most buyers perform research online before contacting a salesperson. Understanding customers’ needs and preferences is therefore critical to creating personalized marketing content, holding useful sales conversations, and crafting positive brand experiences.
With advanced CRM platforms such as Dynamics 365Sales, you can help your customers gain deeper insights into their customers’ needs, reduce costs, increase marketing and sales ROI and keep pace with the changing market.
Customer expectations have increased
Customers expect a personalized experience
Customers expect online, self-service options
Brand experience impacts customers decision to return or renew*
Strengthen relationships with customers, take actions based on insights, and streamline sales cycles. Start selling at scale
Deliver exceptional customer service on any channel, personalize customer experiences, and automatically assign requests to the most suitable agent. Make loyal customers.
Create impactful multi-channel marketing campaigns with integrated tools for email, web forms and real-time customer journey orchestration. Turn prospects into business relationships.
Better manage resource assignments and monitor equipment remotely. Manage activity with a central view for product usage, issues, and repair history. Connect the operations that matter.
Dynamics 365 Guides provides on-the-job guidance through augmented reality (AR) devices, accelerating employee training time, enhancing productivity, and increasing operational efficiency through data.
Viva Sales combines CRM, Microsoft 365, Teams and AI to streamline the sales experience. By bringing everything sellers need into one place – including tools, information, and context – salespeople can spend more time with customers, enrich their engagements and generate more revenue for their organization.
Go beyond the traditional productivity applications.
Start with Dynamics 365 Sales and grow into new workloads.
Accelerate Customers Acquisition and Opportunities through a P2P Partnership
Ingram Micro Cloud is helping more Dynamics 365 CRM partners bring their solutions and services up to speed.
Founder and President | Azamba